Remember The Text


Complaining to a Hotel

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.

Write a letter to the manager of the hotel. In your letter:

give details of what went wrong

explain what you had to do to overcome the problem at the time

say what action you would like the manager to take

Dear Sir / Madam

I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 - 29, 2010.

The Letter: